Introduction The microfinance sector has experienced significant growth in recent years, with more than 140 million micro-borrowers globally. However, the COVID-19 pandemic has exposed the sector’s challenges, particularly in reaching new borrowers and maintaining commercial viability. In response, many microfinance institutions have turned to mobile banking as a means of extending their reach and improving […]

CHOC 360: The Ultimate Ticket Management System for Small Businesses

Welcome to our comprehensive guide on customer experience! Discover the key elements of delivering exceptional customer experiences. From strategies and tips to best practices, we provide actionable insights to help you enhance customer satisfaction and drive business growth. Explore now!

I.  Introduction Providing efficient and effective customer support is more important than ever in today’s fast-paced business landscape. Customers expect prompt assistance, consistent communication, and personalized responses to their questions and concerns. A modern ticket management system can help in this situation. A ticket management system streamlines customer inquiries, support tickets, and boosts satisfaction through […]