Introduction The microfinance sector has experienced significant growth in recent years, with more than 140 million micro-borrowers globally. However, the COVID-19 pandemic has exposed the sector’s challenges, particularly in reaching new borrowers and maintaining commercial viability. In response, many microfinance institutions have turned to mobile banking as a means of extending their reach and improving […]

CHOC 360: The Ultimate Ticket Management System for Small Businesses

Welcome to our comprehensive guide on customer experience! Discover the key elements of delivering exceptional customer experiences. From strategies and tips to best practices, we provide actionable insights to help you enhance customer satisfaction and drive business growth. Explore now!

In today’s fast-paced digital era, efficient customer support is vital for businesses to thrive. When it comes to managing customer inquiries and resolving issues, having a robust ticket management system is essential. However, traditional on-premises ticketing solutions may not always provide the agility and scalability needed to meet the demands of modern customer support. That’s […]