Better Banking means we value and protect your personal information.
At MyBank, it is one of our fundamental responsibilities as a financial institution to ensure that we protect the information entrusted to us by our clients and our website visitors.
In this Privacy Notice, we explain how we process, collect, use, and share personal information that we obtain from you in the course of doing business or as a user of this website.
MyBank shall refer to any member of the Group which is the corporation and its affiliates, subsidiaries, bank assurance companies and other related entities, and their authorized service providers, agents and representatives.
We collect, process, and use personal information that is material and relevant to your banking transaction and in fulfillment of the legal or contractual obligation we have with you in order to offer you even better products and services and best adapt our business processes to your needs.
This Privacy Notice applies to the personal information that we collect about you for the purposes of providing you with our products and services.
By giving us your personal information and using our website, you consent to the processing of your information and accept the practices described in this Privacy Notice. If you do not agree to this Privacy Notice, please do not give us any personal information or use our website.
We reserve the right to make changes to this Privacy Notice at any time. We encourage you to regularly review this Privacy Notice to make sure you are aware of any changes on how your personal information may be used.
Our Privacy Notice is a controlling document to which you should refer if you have questions about MyBank’s privacy policies. The human-readable privacy notice is the only binding legal statement and prevails over any discrepancies from the machine-readable privacy policy.
Personal information is information from which your identity is apparent or can be reasonably and directly ascertained. This also includes sensitive personal information which serves to classify or qualify you based on different parameters such as age, status, origin, affiliation, health condition and others. It also covers your government issued and kept data such as social security numbers and tax returns.
We primarily collect your identification and contact details, employment details, financial or payment information, identification cards, specimen signatures among other relevant personal information so that we can process your transactions throughout the duration of the banking relationship.
When logging on to MyBank.com and the official MyBank Social Media accounts, which are linked in MyBank’s website footer, we collect personal information that you voluntarily submit. If you connect to MyBank using Facebook, or another social media site, we will receive information that you authorize the Social Media Site to share with us. Any information that we collect from your Social Media Site account may depend on the privacy settings you have set with the Social Media Site.
When you use MyBank’s website, your device, and browser automatically provide information to us so that we can track and serve relevant content to you.
To provide better service, we employ the use of “cookies”. A cookie is a small piece of information that a website stores on your web browser on your PC and can later retrieve. The cookie cannot be read by a website other than the one that set the cookie. We use cookies for a number of administrative purposes; for example, to store your preferences for certain kinds of information. Most cookies last only through a single session or visit to our site. None will contain information that will enable anyone to contact you via telephone, e-mail, or any other means. You can set up your web browser to inform you when cookies are set or to prevent cookies from being set. However, if you choose to reject cookies, you may not be able to use some of our online services or website features.
Your browser software may contain a feature that is intended to notify you of the cookie policies of the various websites you visit.
Manual or automated processing of your personal information within or outside the Philippines is done in utmost confidentiality and strictly in accordance with data privacy rules for the execution of your banking transaction and fulfillment of our legal and contractual obligations with you.
Your information may also be processed for other legitimate business purposes consistent with the banking services offered as deemed fit by MyBank such as but not limited to providing information to governmental authorities or private entities in fulfillment of regulatory requirements or contractual arrangements, sharing information for cross-selling of products and services, profiling and credit evaluation/reference checks, audit and account balance confirmation.
In the course of doing business, MyBank may make your personal information available within or outside the Philippines to:
The Group is composed of MyBank and its affiliates and subsidiaries reported as part of the conglomerate map/group structure as defined under BSP Circular 749. Access to personal information within the Group is restricted to those individuals who have a need to access the information for business purposes based on adequate internal policies on information security and data privacy.
We have duly accredited processors in our business partners who act as advisers, consultants, service providers, contractors, or vendors, and their authorized agents and representatives who may perform different activities on behalf of the bank. These business partners underwent a rigorous vetting process before engagement and abide by the bank’s standards on data privacy and information security.
We may disclose your information to any Authority (governmental or regulatory authority or self-regulatory body in various jurisdictions) in connection or adherence (whether voluntary or otherwise) with legal or regulatory requirements.
Due to the global nature of the banking business, we may transfer your personal information to any of the abovementioned parties who may be located outside the Philippines. By providing personal information through availing of our services or using our website, you consent to the transfer of such information as described.
We safeguard the integrity of your information physically or electronically by maintaining a combination of administrative, technical, and organizational control measures based on generally accepted data privacy and information security standards such as on access control, acceptable use, encryption, data classification requirements, etc. We may also store your personal information with third-party data storage providers who shall ensure that proper measures are adopted to protect your information in accordance with the bank’s standards.
We keep your personal information for as long as necessary to best serve you during the duration of the relationship and in accordance with retention limits set by law once the account has been closed.
As our valued customer, you are afforded the following rights in relation to your personal information under the Data Privacy Act which can be viewed at this link www.privacy.gov.ph:
If you have any questions or requests in relation to the processing of your personal information, please do not hesitate to contact our Data Protection Officer through the following:
Email: [email protected]